Phonetrix

Frequently Asked Questions

Answers to common questions about payment, licenses, and refunds.

How do I receive the app (license) I purchased?

Once your payment is approved, a license key is automatically emailed to you and also shown on the order completion screen.
No sign-up is required — you check out as a guest with email verification (OTP).
Please install the app at the link listed in the product description.

What payment methods are available?

You can pay using the methods shown on the checkout screen.
Payments are processed securely through our contracted payment provider (PG).

I haven't received my license key.

Please check your spam and promotions and purchases folders first.
If it's still missing, confirm you entered the correct email at checkout, then contact support and we'll look up your order and help.

Can I get a refund?

License keys are digital content issued automatically and immediately upon payment, so withdrawal/refund is restricted after issuance under Korean e-commerce law. However, full refunds are provided when the fault lies with us — for example, a key was not issued, is invalid, or was issued in duplicate. See Article 8 of the Terms of Service for details.

How do I use the license key?

Register the issued key on the purchaser's device (app).
Reselling or redistributing keys is prohibited, and you are responsible for any loss or leak of your key.

Can I get a receipt?

A receipt is emailed together with your license key when payment completes.
If you need additional documentation, please contact support.

I want to transfer my license registration.

In the in-app setting menu, please unregister your license from your existing device through the 'Unregister License' button at the bottom left and reregister with the same license key from your new device.

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